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In any restaurant, guests experience one seamless operation—but behind the scenes, that experience is powered by two very different teams: Front of House (FOH) and Back of House (BOH). When FOH and BOH synergy is strong, service flows effortlessly. When it’s missing, cracks show fast—ticket times creep, communication breaks down, and the guest experience suffers. […]

Restaurant Staff Retention: Why Staff Retention in the Restaurant Industry Matters More Than Ever By Keith Hancock The restaurant industry is built on people—yet it continues to face one of the highest turnover environments in the economy. That’s why restaurant staff retention matters more than ever. Before you think about new openings, new menus, or […]

Managing Online Reviews and Customer Testimonials: A Must for Modern Restaurants By Keith Hancock In today’s digital-first dining culture, managing online reviews and customer testimonials can make or break a restaurant. Before guests ever see your menu or step through your doors, they’ve likely checked Google, Yelp, TripAdvisor, and social media to decide whether you’re worth a […]

Restaurant Video Marketing: Why Video Content Is Essential for a Restaurant’s Online Presence By Keith Hancock In today’s digital-first world, restaurant video marketing is one of the fastest ways to turn online attention into real customers. Before a guest ever walks through your door, they’re checking your Google profile, scanning your menu, watching Reels, and deciding—quickly—if your […]

Searches don’t stall because “there are no candidates.”They stall because the hospitality hiring decision process is unclear. If you’ve ever had strong candidates enter your funnel—only to disengage, go quiet, or accept another offer—this is why. The problem isn’t talent availability. It’s what happens after candidates say yes to the first conversation. At DeVita & […]

(And Why It’s Not the Market) If your hospitality business is flooded with applicants yet critical leadership roles remain unfilled, you’re not alone. General Managers, Directors of Operations, Executive Chefs, and District Managers are some of the hardest roles to hire right now. But here’s the hard truth: It’s not “the market.”It’s the funnel. For […]